Answer
Answers the line
Clients reach your support operation after hours without waiting for an answering service or leaving a voicemail.
Learn moreAI voice receptionist for MSPs
After-hours support that does more than take a message.
Finnley answers client calls, verifies the caller, creates or updates the ticket, and follows your escalation policy—before your team is back online.
Example call record
See what your team receives.
Caller
Dana Ruiz · Northgate Dental
Approved identity check completed
Request
Locked out of Microsoft 365
Password-reset workflow selected
Outcome
Ticket #4821 created in the access queue
On-call not paged under current policy
Built for the calls that cannot wait
After-hours calls become verified tickets, routed callbacks, or clean escalations before your team opens the queue.
From phone call to PSA
Every call becomes usable work.
Finnley captures the issue, verifies the client, and takes the next action your process allows. Your team gets a complete ticket—not a message to decipher.
Verify
Verifies and triages
Finnley confirms who is calling, collects the relevant details, and applies your severity and routing rules.
Learn moreAct
Acts in your systems
It creates or updates the ticket, schedules the callback, or pages on-call when the call meets your escalation policy.
Learn moreWhat your callers hear
A conversation, not a phone tree
Finnley answers like a helpful front desk for your MSP: it lets the caller explain the problem, asks the verification questions you require, and moves urgent work forward.
- Caller verified before action
- Urgency understood in plain language
- One right person paged when needed
Inbound call
Northgate IT after-hours line
- Caller
- Dana Ruiz · identity verified
- Request
- Microsoft 365 password reset
- PSA action
- Ticket #4821 created in the access queue
- Escalation
- No page required under current policy
Fits your stack
Tickets land in your PSA. Not in a silo.
Finnley writes into the systems your team already lives in — tickets in your ticketing system, callbacks on the calendar, summaries where your team already looks.
- PSA and ticketing workflows
- Calendars and callback booking
- Summaries routed where your team works
Built for the front lines
If your phone can't go unanswered, Finnley was built for you.
The homepage leads with MSPs, but the same core workflow fits teams where the phone is still the front door.
MSPs
After-hours intake that creates real tickets, scores severity, and pages on-call only for real emergencies.
Property management
Tenants verified, maintenance requests logged and prioritized, showings booked after hours.
Healthcare front desks
Privacy-first scheduling and message-taking that routes clinical questions to staff.
Home services, legal intake, agency overflow — see all industries
After the call
Your team never starts from zero again.
Every call ends with a clean record of who called, what they needed, how urgent it was, and exactly what Finnley did about it.
Who called
Identified and verified, not just a caller ID.
What they need
Plain-language summary with urgency and request type.
What happened
Ticket created, callback booked, or escalated with the transcript attached.
Trust & control
Polite to everyone. Trusting of no one.
Anyone can answer a phone. The hard part is knowing who not to help. Finnley verifies callers before sharing account details, follows your rules, and escalates when the request needs a human.
Caller verification before action
Finnley confirms who is calling before account-specific information is discussed or sensitive work is created.
Read-back before commitment
Tickets, callbacks, and escalations are confirmed before Finnley commits the next step.
Escalation rules you define
Finnley follows your routing rules and hands off with context when a person needs to step in.
Frequently asked questions
What exactly is FinnleyAI?
Finnley is an AI voice receptionist for service teams. It answers inbound calls, understands what the caller needs, verifies who they are, and either handles the request or transfers to the right person with the full context attached.
Will callers know it's an AI?
Finnley sounds natural and never pretends to be human. Most callers just notice they got helped fast. Anyone who wants a person can be routed to one according to your rules.
How does Finnley protect our clients' information?
Finnley verifies callers before discussing account-specific information, follows your disclosure rules, and routes suspicious or unauthorized requests to a safe path instead of guessing.
What happens when Finnley can't handle something?
It escalates with context. Finnley hands the call to your on-call or team with who called, what they needed, what it already verified, and why the request needs a person.
How long does setup take?
Point a number at Finnley and it can start answering. Routing rules, escalation paths, verification steps, and business hours are tuned with your team before you rely on it for production calls.
Hear Finnley handle your next after-hours call.
Book a 15-minute demo and hear Finnley handle your industry, your rules, and your edge cases live.